faqs

At H2 we like to keep things flexible, so members are not tied down to a contract. If paying for a monthly membership, your account will be debited on the 1st of every month (this usually appears on your bank statement around the 8th of the month). If you would like to cancel your membership you must inform us by email (victoria@h2clubs.co.uk) before the 15th of the month. If you inform us after the 15th your membership will lapse at the end of the following month.

The annual membership is a 12 month contract. You must pay in full, upfront, by debit or credit card for this membership (no monthly payments). This payment is nonrefundable.

We have a range of membership options which can be viewed here.

Yes we offer a one week free trial. Please email victoria@h2clubs.co.uk to find out more. Guests wishing to attend a class on a one-off basis should purchase credits via our Join page.

Yes, there is an option to defer your start date as part of the joining process on our website. If you want to defer it to further ahead than the website allows, just contact us and we'll help you out.

Members on a monthly rolling or annual membership will receive a membership card.

PAYG guests, class passers and members on a trial week will have to use the intercom outside to buzz in and a member of staff will let you into the gym.

No. Under no circumstances can you give or share your membership card with anybody else as it is unique to you. To protect the interests and ensure the safety of our valued, paying members, offenders will have their membership cancelled.

You are welcome to use the bike park if you have a H2 Bike Park or Unlimited membership. Please come to reception to register your bike. Please note, for security reasons, bikes left in the bike park without a valid bike tag may be removed without notice.

Memberships can be frozen for up to a maximum of 6 months. After this time period your membership will automatically be unfrozen, and your monthly direct debit will resume. In the rare event that any changes to Membership rates occur during your frozen time, you will be advised of your new rate when unfreezing.

Lockers cannot be frozen. If you'd like to cancel your locker rental please inform us of this before the 15th of the month.

No this is not possible. Your direct debit date is automatically set up as the 1st of the month

Your Welcome email which includes your login details for your account is automatically e-mailed to you on completion of the join process. Sometimes this e-mail can be found in Spam or Junk mail. In the unlikely event of a Welcome email not being received then please contact victoria@h2clubs.co.uk so we can arrange for this to be reissued to you.

We are a cashless gym. All membership types and credit packs can be purchased with a valid credit or debit card.

Yes. If you would like to receive your invoices, please email victoria@h2clubs.co.uk

We require a 2 week notice to cancel memberships. Pease email victoria@h2clubs.co.uk on or before the 15th of the month if you would like your membership to lapse at the end of that current month. If you inform as after the 15th your membership will lapse at the end of the following month. You will be able to use the gym until the final day of your membership.

The H2 Fitness Annual Memberships offer an annual contract. You can select this Membership type on the join page on the website and pay via credit or debit card online. This payment is non refundable.

Your first payment at the point of joining will be pro-rated for the remainder of that month before your full direct debit payment is debited from the 1st of the following month.

Yes, members can upgrade or downgrade their membership type. If you would like to do so, please email victoria@h2clubs.co.uk informing us which membership type you would like to change to. Your new membership will begin on the 1st of the following month.

Yes. If you would like a permanent locker, please visit reception or email victoria@h2clubs.co.uk and a member of staff will get you set up with one. Permanent lockers are £15 a month. Please bring your own padlocks, if you don't have one, we do sell padlocks.

For all corporate enquiries please email victoria@h2clubs.co.uk

Members can book a class by logging into their account through our website or our app.

A Members' guest pass is at a reduced rate of only £10 per class. You must be booked in to the same class as your guest and the pass is for class access only. Members are able to purchase up to 6 Member guest passes per calendar year for their guests, and any individual guest is limited to 3 visits per calendar year on a Member guest pass. If your guest may be interested in Membership following their visit, please enquire to the Club directly.

You can cancel a class up to 3 hours before the class via the app. If you need to cancel inside the 3-hour time frame, please email victoria@h2clubs.co.uk. We cannot cancel class pass bookings.

Classes are live and bookable a week in advance. Class sizes vary from class to class, so we advise to book in advance to avoid disappointment.

Each class is worth 1 credit. Credit packs can be purchased here. The credits have various expiry dates from the date of purchase, depending on how many credits are in the bundle. Please note credits purchased are nonrefundable.

We offer a 30 minute complimentary consultation to anyone on a Fitness or Unlimited membership.

H2 provides a dynamic and unique training environment! Equipment is geared towards the classes we offer, although there are pieces of kit that will enable you to have a great workout on your own. These include functional pulleys, battle ropes, sled tracks, kettlebells, Olympic bars, TRX, squat racks, cable machine, multi-use bars, 2-1 leg extension & hamstring curl, bumper plates, medicine balls and dumbbells. We also have treadmills, rowers, ski-ergs and watt bikes.

We offer personal and group training sessions. Please email victoria@h2clubs.co.uk to find out more.

Yes, we offer private studio hires. Please email victoria@h2clubs.co.uk to find out more.

Yes, all members receive a bath towel free with every visit. Sweat towels are also available for use during your workout.

Yes, we have numerous showers and over 350 lockers in all changing rooms. All members receive a bath towel and use of a session locker free on every visit. We also provide free shampoo and conditioner, hairdryers and hair straighteners.

Yes. Please ask the crew for the access details.

The bike park is regularly patrolled by the building's security; however, we recommend locking your bikes for extra security. Whilst every effort is made to ensure our member's bikes are secure any bike parked in the bike park is left at the member's own risk and not H2's.